Job description

Shinhan Bank Canada is seeking to hire Customer Service Representatives to advance our Bank’s market position, financial growth, and presence in the community. We are looking for one full-time permanent Customer Service Representative to join our dynamic team.

The successful candidates will be strong relationship builders who can develop a rapport with new clients and provide exceptional service that will continually improve customer relationships and enhance our Bank’s presence in the industry.

Duties and Responsibilities:

• Create a positive “First Impression” by greeting and engaging customers in a range of sales, service and informational conversations
• Proactively promote Shinhan Bank’s products and services by listening to and identifying the needs of customers
• Resolve customer problems and concerns promptly, escalating issues as required
• Provide excellent service to customers to meet their day to day banking needs
• Complete financial transactions; opening/closing/renewing accounts, deposits, withdrawals, bill payments, and other account transactions for customers accurately and efficiently
• Ensure the necessary due diligence is taken to support the accuracy of all customer transactions
• Adhere to control standards, identify and manage the risk associated with the customer relationship, including credit risk, operational risk and financial crime (Fraud and Anti-Money Laundering) Risk
• Manage on reserved cash through currencies possession of Notes and Coins, cash order and shipment, night deposit and brinks deposit
• Contribute to the achievement of branch KPI objectives by meeting or exceeding individual sales goals
• Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
• Identify and refer customers to team members and internal bank partners as appropriate
• Handle clearing services and remittance (inward, outward and internet banking)
• Managing branch supplies and expense budget
• Additional duties as deemed necessary

Qualifications:

• 1+ years of experience in customer services/financial services
• Secondary School Diploma is required; Bachelor’s Degree in a related field, or equivalent combination of education and related experience is preferred
• Skilled in assessing new and existing customer’s needs, providing quality advice and recommendations
• Strong interpersonal skills, ability to build quality, long-term relationships with clients
• Strong communication skills (verbal and written)
• Advanced word processing and computer skills (Word, Excel, Power Point etc.)
• Strong attention to detail
• Demonstrated skills to effectively organize and prioritize high volume of work
• Strong teamwork orientation
• Ability to communicate both in English and Korean
• Legally eligible to work in Canada

Thank you to all applicants for your interest in this job opportunity, however we will only contact candidates selected to continue in the interview process.