Shinhan Bank Canada is looking to hire a full time Financial Services Representative at our Mississauga Branch to understand customers' banking needs and provides appropriate financial solutions. This includes new accounts, credit products, basic investment advice, and promoting all banking products and services to create a legendary customer experience. This role will contribute to the growth of the business by developing and deepening the new and existing customer relationships and will be responsible for meeting and exceeding specific, individual and team based business goals. The Financial Services Representative reports to the Branch Manager.
Duties and Responsibilities
- Create a positive “First Impression” by greeting and engaging customers in a range of sales, service and informational conversations
- Proactively promote Shinhan Bank’s products and services by listening to and identifying the needs of customers
- Resolve customer problems and concerns promptly, escalating issues as required
- Provide sound advice at every customer interaction to create a positive customer experience
- Complete financial transactions; opening/closing/renewing accounts, deposits, withdrawals, bill payments, and other account transactions for customers accurately and efficiently
- Complete a variety of account transactions; conduct customer interviews, and complete loan applications, approvals, payoff for customers accurately and efficiently
- Develop and maintain relationships with the KSC, community, existing and new depository/loan customers
- Professionally serve existing VIP and business customers
- Ensure the necessary due diligence is taken to support the accuracy of all customer transactions
- Contribute to the achievement of branch KPI objectives by meeting or exceeding individual sales goals
- Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
- Identify and refer customers to team members and internal bank partners as appropriate
- Identify and refer customers to team members and internal Bank partners as appropriate
- Understand and apply bank/branch operating policies and procedures - including assisting with the branch opening and closing procedures on a rotational basis
- Handle F/X (Import & Export Doc. DA/DP/LC)
- Loan servicing tasks such as deliver the funds, monitoring/ collecting payments, collecting fees, conduct customer interview for loan application and collecting signatures, etc.
- Support administrative tasks relating to loans such as loan renewals and documentation, etc.
- Additional duties as deemed necessary
Qualifications:
- Bachelor’s Degree in a related field, or equivalent combination of education and related experience is preferred
- 1-3 years of experience in customer services/financial services
- Skilled in assessing new and existing customer’s needs, providing quality advice and recommendations
- Strong interpersonal skills, ability to build quality, long-term relationships with clients
- Advanced word processing and computer skills (Word, Excel, Power Point etc.)
- Strong attention to detail
- Demonstrated skills to effectively organize and prioritize high volume of work
- Strong teamwork orientation
- Ability to communicate both in English and Korean
- Legally eligible to work in Canada
Thank you to all applicants for your interest in this job opportunity, however we will only contact candidates selected to continue in the interview process.
The Chief Compliance Officer (“CCO”) reports directly to the Governance and Review Conduct Committee (“GCRC”) and the Board of directors with an administrative reporting line to the CEO and coordinates all of the Bank’s compliance activities. The Chief Compliance Officer ensures that key day-to-day Regulatory Compliance Management (“RCM”) controls throughout the enterprise are sufficiently robust to achieve compliance with all the applicable regulatory requirements enterprise-wide and, where significant issues arise, escalates them to Senior Management and the Board as appropriate. The function should be independent of the activities it oversees and capable of providing Senior Management and the Board with information including objective opinions and advice they need to fulfill their oversight functions. The Chief Compliance Officer is also responsible for the AML/ATF Compliance Management and Privacy Compliance Management.
Key Responsibilities & Accountabilities:
- Build a Compliance function and department that drives a compliance culture and supports
- an enterprise wide risk mindset and audit ready environment
- Build and effectively execute a comprehensive RCM framework that includes policies, procedures, roles, responsibilities, ensuring an enterprise wide implementation of program and practices
- Ensure adequacy of policies and practices and ensure that the organization is operating in accordance with applicable laws and regulations
- Develop and implement procedures where issues are identified, risk assessed and tracked to remediation with detailed action plans, and timelines for successful resolution
- Stay abreast of new and changing legislation and to document new or amended compliance policies and communicate them across the institution on a timely basis
- Assign responsibility for each compliance element to designated officers within the relevant areas of the Bank and oversee;
- Make sure adequacy of the function’s resources and appropriateness of its collective qualifications and competencies for executing its mandate
- Identify and assess inherent compliance risks associated with the Bank’s business activities including in support of the development of new products and business practices or proposed establishment of new businesses
- Responsible for the enterprise-wide implementation and oversight of the Bank’s anti-money laundering and anti-terrorist financing program compliance with the PCMLTFA and the associated regulations
- Oversight of AML/ATF control activity in all relevant business areas for the purpose of establishing a reasonable threshold level of control consistency throughout the Bank
- Keep the AML program current relative to the Bank’s identified inherent risks (customers and business relationships, products and delivery channels, geographic locations of activity and any other relevant factors); overseeing the development, implementation, and documentation
- Ensure an inherent risk analysis of any new products/services, and identifying appropriate measures to mitigate associated risks
- Monitor business activities, including outsourced activities, to confirm compliance with anti-money laundering and anti-terrorist financing requirements
- Communicate with stakeholders to ensure that appropriate action is taken as required, such as ensuring that internal audit is aware of the requirement in the PCMLTFR for effectiveness testing of the AML program every two years
- Performing oversight on the adherence of the control standards and requirements under the Privacy Policy and procedure for both internal and external stakeholders
- Provide subject matter expertise, insights on treatment options for emerging and potential privacy risks
- Ensure that all regulatory requirements have been met and have been delivered to the appropriate regulatory body in a timely manner
- Report quarterly to the Board of Directors and GCRC Committee on the status of the Bank’s compliance with its governing statute, regulations and OSFI guidelines; detection of a privacy breach incident to provide an objective view on privacy risk management and risk taking activities
- Report to Senior Management and the Board on the AML program adequacy and effectiveness along with any other related issues driving a compliance culture
- Provide leadership to a best-in-class team (hiring, developing, retaining), ensuring that the team members have the requisite skills, knowledge and performance to deliver an effective compliance function
- Ensure continuing professional development programs in place to enhance senior management, employees and other persons authorized to act on the Bank’s behalf
- Liaise with relevant external regulatory bodies, auditors, and other government agencies
- Application of leadership practices and competencies such as integrity, subject matter expertise, accountability and collaboration that drive a positive workplace culture
- Comply with or operate in accordance with applicable laws, regulations, and prescribed practices relating to its banking business activities in all jurisdictions in which the Bank operates
- Develop and implement procedures where issues are identified, risk assessed and tracked to remediation with detailed action plans, and timelines for successful resolution
- Ensure a sound compliance culture and mindset – through effective training and communication to ensure employee engagement and awareness.
Education Requirements:
Bachelor’s Degree in legal studies, accounting, finance, risk management or other related field required or Chartered Accountant or MBA
Work Experience Requirements:
- >15 years’ experience in banking or financial industry
- Proven experience in senior compliance leadership roles
- Knowledge of legal requirements and controls (AML, etc.)
- Familiarity with industry best practices and professional standards
- Excellent written and oral communication skills
- Good judgment in dealing with complex issues and conflict situations
- Sound analytical thinking, planning, prioritization and execution skills
- Creative – not bound by the limitations of conventional wisdom, finds inventive, imaginative & resourceful ways to solve problems or create opportunities
- Works well in a fast-paced, fluid environment, flex with change and ambiguity
- Ability to indirectly influence teams through change; spearheads new ideas; motivate team into action; encourage innovation
- Forward thinking – capable of assessing impact of decisions on immediate, medium term and long term outcomes
- Demonstrates courage; values diversity in perspectives; inspires commitment; and follows through
- Exceptional relationship and communication skills (verbal & written) combined with the ability to make decisions, recommendations and manage difficult situations where influencing and persuasion is required
- Clearly articulate complex ideas and present these ideas to senior management and other stakeholder groups
- Good negotiator- protecting employee/ company assets/ costs while maintaining trusting supplier relationships
- Proven Track record in leading change initiatives and optimizing stakeholder satisfaction
People Management Experience Requirements:
10 + years of people management experience is preferred
Professional Certification/Membership Requirements:
CAMS designation is preferred for this position
Language Requirements
Required: English
Preferred: Korean
Primary Purpose of the Role/Job
The Senior Underwriter/ Underwriter, Alternative Mortgage is responsible to adjudicate new originations for Residential Lending with focuses on alternative lending and specialize underwriting in alternative program as well as any new products/ lending channel/ programs.
Key Responsibilities & Accountabilities
- Analyze and assess loan applications and evaluate key financial indicators such as credit scores, assets, and collateral to assess the overall risk profile of the borrower.
- Assess the reasonableness and plausibility of the borrower's income according to industry standards, location, job type and other relevant factors. Identify potential risks or inconsistencies in the income documentations provided and make lending decision accordingly.
- Review supporting documentation to ensure alignment with the income level and assess the borrower's ability to repay the loan.
- Use critical thinking and judgment to identify potential risks on the application with sound mitigation.
- Make informed underwriting decisions based on a balanced evaluation of borrower characteristic, creditworthiness, asset strength, and compensating factors such as high credit scores or significant assets.
- Ensure all underwriting decisions comply with external regulatory requirements as well as the Bank’s internal policy and guidelines. Maintain compliance with lending guidelines, AMLATF and other regulatory requirements, industry standards.
- Prepare detailed reports on underwriting decisions for management and other stakeholders.
- Collaborate with loan officers, brokers, and other internal teams to clarify underwriting requirements, address issues, and communicate decisions regarding stated income loans.
- Provide updates to senior management and other departments regarding the status of loan applications and underwriting results.
- Monitor industry trends, regulatory changes, and best practices to ensure continued compliance and optimal underwriting practices.
- Address and resolve any issues or discrepancies identified during the underwriting process, providing solutions to mitigate risks and ensure timely loan processing.
- Familiar with OSFI B-20 guidelines as well as other governing industry/regulatory requirements under FCAC/Privacy/AMLATF
Education Requirements
Bachelor’s Degree is required, preferably in business or finance; or equivalent experience in financial services or a related field
Work Experience Requirements
- 7+ years of work experience in Canadian Banking/financial institution with significant experience in Residential Lending in prime lending and preferably strong experience in Alternative Lending
- Strong communication skills (verbal, written and presentation)
- Strong proficiency with Microsoft Office applications – i.e. Word, Excel, PowerPoint
- Extreme attention to detail
- Ability to work effectively within a team environment as well as independent work
- Ability to prioritize, perform well under pressure and meet time sensitive deadlines
- Legally eligible to work in Canada