Legal

General Terms and Conditions

Access to Basic Banking Service​  PDF Download

Account Opening, Cashing Government Cheque, and Cheque Holding Policy

Cardholder Agreement​  PDF Download

Effective as of Jan. 24, 2025

Digital Access Agreement​  PDF Download

Effective as of Jan. 24, 2025

Electronic Communication Agreement​  PDF Download

Effective as of Jan. 24, 2025

Account Terms and Conditions​

Personal Banking Agreement​  PDF Download

Effective as of Jan. 24, 2025

Business Banking Agreement ​  PDF Download

Effective as of Jan. 24, 2025

Coercive Tied Selling​

Coercive Tied Selling​​  PDF Download

How to Make a Complaint​

How to Make a Complaint​​  PDF Download

Report on the Functioning and Performance of Complaint Handling Processes ​​  PDF Download

Voluntary Codes and Public Commitments​

List of Voluntary Codes of Conduct and the Public Commitments​​  PDF Download

Voluntary codes of conduct and public commitments are non-legislated commitments, voluntarily made by companies, associations and other organizations. Shinhan Bank Canada is committed to the voluntary codes of conduct and public commitments listed here.

Seniors Code Annual Disclosure Report​​  PDF Download